Front Desk Office Training

Categories: Front Desk
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About Course

A professional course covering all aspects of front office duties — check-in/out, guest services, phone etiquette, and complaint handling.

What Will You Learn?

  • Guest reception and reservation systems
  • Handling check-in/check-out professionally
  • Upselling room categories and services
  • Dealing with guest complaints
  • Telephone, email, and in-person etiquette

Course Content

Introduction to Front Desk Operations
Get oriented with the daily responsibilities and soft skills required at the front desk.

  • Lessoon 01
  • Lesson 02

Reservations and Booking Systems (PMS)
Use basic Property Management Systems (PMS) to manage reservations and guest data.

Check-in Process with a Smile
Deliver a smooth and welcoming check-in experience that sets the tone for a guest’s stay.

Check-out and Billing Accuracy
Handle billing processes, feedback, and farewells professionally during checkout.

Communication Etiquette and Phone Handling
Answer calls, emails, and guest queries using professional communication etiquette.

Guest Complaint Handling & Conflict Resolution
Resolve guest issues quickly and respectfully to turn complaints into compliments.

Upselling and Cross-selling Techniques
Maximize revenue by offering upgrades and add-ons through conversation and insight.

Emergency Protocols at the Front Desk
Be prepared to handle emergencies such as medical issues, theft, or fire with poise.

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