Food & Beverage Excellence

Categories: F&B
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About Course

A hands-on course covering essential F&B operations — from service etiquette to food safety, menu planning, and guest interaction.

What Will You Learn?

  • F&B service standards
  • Menu knowledge and pairing
  • Handling guest complaints
  • Restaurant and banquet operations
  • Hygiene and food safety protocols

Course Content

Introduction to F&B Operations
Explore the structure and roles in food and beverage departments across hotel formats.

  • Lesson 01
  • Lesson 02

Table Service Etiquette & SOPs
Learn formal and casual service styles, including etiquette and table management.

Menu Engineering & Pairing Basics
Understand how to read menus, upsell dishes, and pair food with beverages.

Beverage Knowledge (Wines & Cocktails)
Get familiar with common wines, cocktails, and how to serve them professionally.

Guest Handling & Upselling Techniques
Use active listening and suggestive selling to enhance guest satisfaction and sales.

Banquet Setup and Event Service
Master the process of setting up and serving in banquets and large gatherings.

Hygiene & HACCP Compliance
Learn the food safety standards and how to maintain hygiene in all service areas.

Teamwork and Shift Readiness
Prepare for fast-paced F&B shifts through communication and collaboration drills.

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